 |
 |
 |
 |
 |
BPO Company India
Brand Promotion Services
3D Animation & Modeling Services
Financial and Accounting Services
Data Entry Services
Inbound Call Center
Answering service
Customer Care Service
Order Taking Services
Debt Collection
Outbound Call Center
Appointment Setting Telemarketing
Market Research Services
Voice Broadcasting Service
Virtual Assistance Services
Lead Generation Services
To gather vital information about current market trends, customers, competitors, and potential areas of growth, enterprises around the world implement Market Research strategies throughout their operations.
--Questionnaire design
Focusing on design
* Layout and presentation
* Structure and length
* Wording of questions
* Type of questions
* Tailoring to different formats e.g. web, paper etc.
Expert advice on
* Best value surveys
* Patient surveys
* Customer satisfaction
* Employee surveys
--Questionnaire publication
Well designed
* Sequencing is correct
* Questionnaire is the appropriate length
* Styles, fonts, graphics and colours used well
* Survey templates set up for house styles in keeping with corporate guidelines
Well received
* Higher levels of response
* More accurate replies
* Paper, Web or E-mail questionnaires
--Response management
Survey distribution
* Posting questionnaires
* Covering letters
* E-mailing survey web links
* E-mail surveys as attachments
Survey collection
* Opening envelopes
* Counting questionnaires
* Numbering questionnaires
Increasing response rates
* Confidential Business Reply Service
* Reminders to target respondents
Data entry
Well prepared
* Coding of individual questions
* Creation of coding frames
Accurate data entry
* Keying in verbatim replies
* Expert data inputting
* 10% verification of all data
* Final check of survey data
---Analysis and Report writing
Analysing survey data
* 2D or 3D colour charts
* Pie, bar, clustered, step, and area charts
* Grid and frequency tables
* Cross-tabulation of key variables
* Weighting and scoring
Interpreting results
* Written reports
* Executive Summaries
* Headline analysis
* Hard copies, Word, PowerPoint or PDF's
* Face-to-face presentation
--Web surveys
The survey process online
* Online questionnaires
* Automatic downloading of survey data
* Fast analysis
Making a secure connection
* Maximizing Internet survey security
* Hosting on a secure server
Special requirements
* Setting up a pop-up survey
* Foreign language surveys
* Joining to a database
* Incorporating sound and video files
--Data management
Organizing survey data
* Electronic survey results
* Delivery by e-mail, floppy disk or CD
* Import / Export formats for SPSS, Merlin, Excel or Access
* Data merging from different sources
--Quality control
Quality assured
* Quality control checks
* Validation on data entry
* Scanning checks
* Verification, spelling and grammar checks
Adhering to high standards
* Governed by MRS Code of Conduct
* Registered under the Data Protection Act
* ISO accredited Quality Management System
--Consultancy on
* Questionnaire design
* Questionnaire publication
* Response management
* Data entry
* Analysis & Report writing
* Data management
* Web surveys